Can't access NPN from cellular device

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1

After an upgrade several weeks ago I lost the ability to connect to NPN via my iPhone. I get the following message:

Unfortunately, your browser is not supported. Please upgrade to a supported browser to view rich content, login and reply.

Part of this message is almost impossible to read because it’s yellow fonts on a yellow background. The iPhone is up to date and is using the native safari that comes with. At first I was accessing NPN directly from the browser. Then I downloaded the NPN app and am still getting the same browser message.

Can you help?

2

Could you try clearing the cache in safari as a first step?

1. Open the “Settings” app on your iOS device.

2. Scroll down and select “Safari.”

3. Scroll down to the “Privacy & Security” section and select “Clear History and Website Data.”

4. Confirm by tapping on “Clear History and Data.”

3

I did that and am still getting same message. I also tried taking the browser out of memory and reinvading it and that didn’t work either.

4

Could you tell me which iPhone you have and what iOS version it’s running? Thanks Igor, we’ll get to the bottom of this.

5

It’s an iPhone 8 Plus with software version 14.8.1

6

I did some digging, and it appears Discourse dropped support for older versions of iOS/Safari in January. So the solution is to upgrade to the latest version of iOS. The 8 Plus does support iOS 16.