My Experience Selling to KEH:
I recently sold a lot of Canon camera equipment. Some I sold to local camera club members, or other friends. The rest I split up and sent to KEH, B&H and MPB.
My experience with KEH was not good. Here’s a summary.
Problem 1: I received an offer once the equipment had been checked, but all I received was one number for the total. No itemized values at all. That’s a terrible business practice. I had to call to get and itemized list.
I sent a total of 9 items to KEH with my grading. Just as a reference I sent 5 other items to B&H, and 4 items to MPB that I graded. The payments for both B&H and MPB were exactly as expected with no need for further interaction.
7 of the 9 items from KEH were downgraded, NONE of the items sent to B&H or MPB were downgraded so I do have a very good sense of the condition and value of equipment.
The worst was the Canon 500mm f/4 which I graded as Excellent and KEH graded it UGLY saying it had fungus on the lens elements. I live in New Mexico with a relative humidity that rarely exceeds 20%. I also had the lens cleaned and checked by Canon Professional services before sending to KEH. There is ZERO chance it had fungus on the lens. I just got it back because of course I rejected the offer. I have once again looked at it very carefully with a light, with a magnifying glass, front and back and there is ZERO fungus or marks of any kind on the glass. So instead of a valuation of $2120, KEH insulted me with and offer of $650. I know KEH would simply turn the lens, mark it as Excellent and sell it. A current example on their site in Excellent condition is $3567.
Canon 5D Mark IV. I graded as Excellent Plus, KEH downgraded to Excellent and then offered $100 less than it says on their own website for Excellent. When I asked the claim was that the control dial needed a $100 repair. I just got it back and have checked the camera and everything works perfectly, just like it did out of the box new.
To add just a little insult, my Canon 1.4x converter was downgraded from Excellent plus to Excellent and then another $4 was taken off. I asked why and they said the case was not included. That is simply not true. The converter was in the original Canon Box with caps, case, warranty card. Yes, KEH fixed that, but good grief, it simply shows how careless KEH is with dealing with equipment.
I will never deal with KEH again .
The final insult: After talking with Jake at KEH to tell him I would not accept the offer for the 5D Mark IV or the 500mm f/4, he said he would have those sent back and process the offer for the rest of the equipment with an updated quote. One full week later, I had not received the offer. When I called the answer was “I guess I forgot to process the payment”. You forgot? Wow. That is some customer service. Finally the payment was processed after 8 days of waiting when I was told it would have been processed the afternoon I talked with Jake.
Deal with KEH at your own peril.